Who is the TLN?

TLN Policies

This policy will come into effect on 1st January 2019.
The TLN maintains a policy of strict confidence concerning personal information it obtains. Our privacy policy seeks to comply with the National Privacy Principles of the Commonwealth Privacy Act 1988 (Privacy Act). In accordance with the provisions of the Act, TLN members and partners are advised of the following:
1. The information collected to register for a course or to join or renew membership is for the purpose of processing membership applications, completing course registrations and providing a better professional development service to members and partners.
2. TLN is committed to secure storage of and control of access to personal information.
3. TLN may pass limited information to certain individuals or organisations as follows:
• Where a course applicant has requested a discounted service available only to members of IEU or AEU we will certify that the person is a member of the relevant union.
• Where the person facilitating the course requests information about course participants then limited information will be passed to the facilitator, e.g. whether the person is working in a secondary or primary setting.
• Where the TLN is working in partnership with another organisation, then information will be supplied to the partner organisation for the relevant purpose, e.g. inviting or confirming registrations for a course.
• Where our publications are mailed to members by a mailing house or a partner organisation, address labels will be provided on the strict undertaking that the mailing house or partner will not use them for any other purpose.
4. The TLN may use information supplied by an individual to communicate with them for the following purposes:
• To communicate information about a course for which they have registered, e.g. course confirmation, course reminder.
• To communicate information about other TLN programs or activities that may be of interest to the person or colleagues.
• To follow up on course attendance for the purposes of invoicing or evaluations.
• To produce, where relevant and where requested, a summary statement of course attendance
5. The TLN may use information supplied by the TLN school or workplace contact:
• To communicate information about TLN courses and programs that may be of interest to staff at the workplace.
• For the purposes of surveying the workplace to gather information about professional development needs and or to evaluate the effectiveness of TLN courses.
• To communicate with the workplace about issues related to a course attended by a member of the staff or about workplace membership of the TLN, e.g. following up invoice payments
6. You may request to see any information we may have concerning you to check that it is correct and up to date.

7. Some information on TLN websites and online platforms may have been entered by TLN members or the general public e.g. Open Discussion Forums. TLN staff will monitor postings and remove inappropriate material, this includes offensive material, education 'advice' which is demonstrably inappropriate and views which directly conflict with the common values of the sponsoring unions. Controversial views which are not deemed inappropriate may be maintained on discussion forums for the purpose of generating debate. Information on discussion forums or other public access areas of the website does not necessarily reflect the views of the TLN or either of the sponsoring unions.
This policy will come into effect on 1st January 2019.
TLN is offering a membership benefit package where courses are offered free of charge to members and staff in member schools, early childhood services and to individual members.
1. All course bookings must be completed through the TLN Learning Management System website. (Where a person requests an alternative form of enrolment the TLN reserves the right to charge an administration fee of up to $20 per registration.)
2. Upon registration a person will receive an automated course confirmation to the email address they have entered on the registration form. Wherever possible automated course reminders are issued prior to the delivery date of the course.
3. The emails constitute confirmation of the person’s place in the course for which they have registered.
4. No payment is required for these courses where the person is a current financial member of the TLN or is employed in a school who is a current financial member of the TLN. Should membership lapse between the time of booking and the scheduled date of the course the person’s registration will lapse until membership is brought up to date.
5. In the unlikely event that the number of registrations exceeds the places available the following arrangements will come into effect:
• Schools or EC centres who have enrolled 5 or more people will be asked to maintain one registration only and to make arrangements for a shared projection of the online session at the school.
• Where it is necessary to further reduce numbers members who have registered for a previous online programs and not attended and not advised the TLN prior to the course commencing, their registration from the live course will be removed and they will be offered the opportunity to complete the course as an on-demand program.
• If a further reduction is still required, any member who has previously attended five or more online programs in the current year will be asked to withdraw their registration and complete the course in the on-demand mode.
1. TLN reserves the right to cancel any advertised program. TLN will always seek to avoid a cancellation, however, there may be circumstances where it is appropriate, e.g. where the presenter is unwell and no suitable replacement presenter is available, where the number of registrations is unlikely to be conducive to a productive professional learning experience, where there is a clash with an event or policy from one of the sponsoring unions or for any other valid reason.
2. Every attempt will be made to notify registered participants in a timely manner and to reduce the inconvenience to registered participants for such a course cancellation, however no guarantees are made, nor liability accepted for losses.
3. TLN also reserves the right to make alterations to the advertised program where there is required e.g. illness of facilitator, to ensure that a productive learning event occurs consistent with high quality professional development. Every reasonable attempt will be made to notify registered participants of changes prior to the scheduled date of the course.
This policy will come into effect on 1st January 2019.
1. From time to time TLN, or one of its subsidiary organisations, e.g. The Teacher Development Centre may offer a pay to attend professional development program.
2. For these events the registration process will be clearly set out on the appropriate forum e.g. teacherdevelopmentcentre.org.au, and will require online registration. It is the responsibility of the applicant to complete the registration details accurately. (Where a person requests an alternative form of enrolment the TLN reserves the right to charge an administration fee of up to $20 per registration.)
3. TLN will set the full price to attend the program. TLN may, at its discretion, offer discounts on the full price to partner organisations, e.g. members of the AEU or IEU, or for other procedural reason e.g. an early bird registration price.
4. Upon registration a person will receive an automated confirmation of registration to the email address they have entered on the registration form. The confirmation of registration email does not constitute a guaranteed place in the course, nor that the course will proceed. This can only be confirmed once payment is received and the course has reached the minimum number of participants.
5. TLN aims to cancel or confirm all ‘pay to attend courses’ at least four weeks prior to the course delivery date. However, this cannot be guaranteed.
6. Once a course is confirmed by TLN then participants can expect it to proceed as scheduled.
7. A person’s place in the course is only confirmed once payment has been received in full. Once confirmation has been issued the following policy will apply if a person cancels their attendance:
• Ten working days notice or greater – full refund of all monies paid
• Five to nine working days notice – refund of 50% of all monies paid
• Less than five working days notice – no refund paid
• Non-attendance on the day – no refund paid
TLN reserves the right to be more generous with refunds in cases of hardship or extreme events. The decision on these refunds will be made by the Executive Officer.
8. Where a person registers for a program that is confirmed and does not pay the invoice and does not withdraw from the course TLN reserves the right to suspend any further registrations from that person, school or workplace until TLN has recovered any losses
1. TLN reserves the right to cancel any advertised program. TLN will always seek to avoid a cancellation, however, there may be circumstances where it is appropriate, e.g. where the presenter is unwell and no suitable replacement presenter is available, where the number of registrations is unlikely to be conducive to a productive professional learning environment, where there is a clash with an event or policy from one of the sponsoring unions or for any other valid reason.
2. Every attempt will be made to notify registered participants in a timely manner and to reduce the inconvenience to registered participants for such a course cancellation, however no guarantees are made nor liability accepted for losses.
3. TLN also reserves the right to make alterations to the advertised program where there is required e.g. illness of facilitator, to ensure that a productive learning event occurs consistent with high quality professional development. Every reasonable attempt will be made to notify registered participants of changes prior to the scheduled date of the course.
4. In the event that TLN cancels the course, full refunds will be paid.
Where a participant believes that a TLN professional development program has not complied with the advertised objectives or course description, or has not met reasonable professional standards, the person may lodge feedback with TLN. In the first instance such feedback should be provided to the TLN Executive Officer for consideration. mvictory@tln.org.au
If the person’s concerns are not allayed after communication with the Executive Officer, or the presenter of the PD program was the Executive Officer, then the matter can be taken to the TLN Committee of Management. Such complaints can in the first instance be emailed to admin@tln.org.au or can be emailed directly to a member of the Committee.